When you research any aspect of debt, and its collection don't be put off by the experiences people report about bill collectors. The work when done well can lead to significant job satisfaction.
People who are in debt are bound to be unhappy but someone has to to do the job. If you are professional about it, there can be a real sense of achievement when job is finished.
There are aspects of the job of bill collectors that are different to those of the majority of workers, which can lead to great job satisfaction.
For example, being successful in contacting people who want to evade discovery can give a real sense of achievement, kind of an investigator finding a hideout. Debtors can go to great lengths to avoid bill collectors, so success is very rewarding.
Bill collectors may have to work when others are at home to contact someone. Many people work during the day and can' take calls at work. As a result, bill collectors jobs often require working in the evenings to contact people.
The volume of accounts assigned to a single person doing bill collecting can be vast. He or she may well be responsible for collecting hundreds of accounts. None of these accounts is the same, so there is plenty of variety every day.
Collection agencies and the people employed to do bill collectors jobs are not just responsible for handling hundreds if not thousands of accounts. They also need to get results. Agencies set goals or percentage targets for people doing bill collectors jobs. Successful collectors meet these on a daily, weekly, or monthly basis.
Bill collectors expect to make contact with a certain number of people or percentage of accounts, and the agencies may hold them accountable for collecting a specified certain amount of money or fully resolving a certain number of accounts.
It is not uncommon for people doing bill collectors jobs to encounter people who want to pay their bills, but cannot. Situations like this mean that collectors have to have good social skills and common sense.
It's possible the debtor has lost a job or suffered some emergency. The person who is being contacted by the collector could be very frustrated. They want to resolve the problem, but cannot.
The reality of bill collectors jobs is that they are mediators. The job is to collect money owed, but they have to do this within the law while also dealing with emotionally charged situations.
Handling these often challenging situations well is what gives bill collectors significant job satisfaction.