If you’re working for a medical or healthcare business and are finding that a high number of invoices are outstanding, you may need to hire an American medical collection agency. Having a good understanding of the services they provide will assist you in your role as accounting manager or facilities manager. This knowledge will help in deciding if you need to hire one to collect on outstanding patient debt.
There are many reasons why you have outstanding invoices in your healthcare-related business. You may have a high volume of unpaid patient invoices that need to be collected. The collection workers of an agency have been trained to a high level of efficiency to help recover a large number of funds from your clients.
There are a wide range of medical and health-care businesses that need help with patient collections. If you are a laboratory that provides patient lab testings, a hospital, a clinic, or an urgent care, you may have many outstanding patient invoices. We also provide services to physicians’ groups, and third party providers. We can also help with medical billing if your company or organization does not have the resources to provide these types of services.
A high level of customer service is required, whether it’s working with your management team or your patients. Collection agency representatives are highly trained to be friendly and supportive to your patients who are in arrears. It’s important to be understanding and caring, to gain the trust of debtors, but also to communicate in an effective manner and make patients understand why they should maintain their accounts, and why they have reached collections.
American medical collection agencies must be compliant with all laws and regulations, including state and federal. They may also be members of specific associations or groups related to collection. A company must maintain a high degree of ethics and follow guidelines.
It’s important that a American medical collection agency have state-of-the-art computers and equipment to better manage the collections process. This includes using the latest collections management software. Many different payments should be accepted, including check, debit, or credit card.
An American medical collection agency should have a strong grasp of the English or Spanish languages, as they’ll have customized letter templates that are aimed at success. There may also be staff on hand who speak other languages. A well-written letter can have a strong impact on the collections process.
An American medical collection agency will provide services in a non-discriminatory and respectful manner. There should never be fear or illegal tactics used when providing collections services.
A reputable agency will use time-tested methods that achieve results. They’ll hire and train the best employees so they provide the highest level of service to your company, and to the debtors they work with. Combined, all these services add up to the maximum collection results.
It’s important to hire a collection agency with 40+ years of experience, that have serviced clients and workers in the healthcare industries. This has given their businesses time to test new strategies and to implement them. There can be some unique methods of recovery that one agency may use over another, but that work best for them.
If your medical- or healthcare-related business has many outstanding invoices, it’s imperative to get the money you need so that your company has the resources it needs to function smoothly.
If you’re searching for a good American medical collection agency, please contact RAB, Inc. today. We’d be happy to assist you with any questions.